Cottage Grove Auto Repair

(651) 528-6226updated hours:
Mon - Fri: 7:00 AM - 5:00 PM
1

I have received numerous text messages, emails and my maintenence light was on informing me that I was due for an oil change. I made a 7am appointment for an oil change and to look at my brakes because they were squeaking. All day I didn't receive a call. I finally called them at 3:30 asking for the status of my vehicle. Nick told me he doesn't know and it should be ready the next day. I told him that I needed my car for the next day but I'll get by. 10 minutes later I received a call from Nick and it was extremely awkward. He kept pausing after every sentence just to tell me my car was ready and nothing is wrong with the brakes. I picked up my car and didn't pay anything which I thought was weird but thought maybe they waived the oil change fee for the inconvenience. When I got home I noticed that they didn't do the oil change. 2 days later I receive an email stating that I'm due for an oil change. I am extremely disappointed at the lack of professionalism. No call for the status update, assumed I didn't need my vehicle the next day, didn't know how to have a proper conversation, didn't bother checking the system or the maintenece light r the slip of paper I dropped off with my keys to see if I needed an oil change, and didn't do what I had brought my car in for. I have and will be taking my services elsewhere.

5

Been using Honest 1 for our vehicles for almost a year now. Always professional and do a good job and are timely. Really Appreciate the extremely thorough inspection results that they provide and the fact the team doesn't over push additional services when only an oil change is asked for.

5

5

5

First time there - will definitely be going back! Great service, friendly, welcoming.

Thanks for giving us a try Judy! We'll be here next time you need service!

- Honest-1 Auto Care Cottage Grove
5

Always professional, and very thorough. They take very good care of me and my girlfriend. Can’t recommend them enough.

Hi Matthew- thank you for your kind words and 5 star review! We appreciate you trusting us with your vehicles!

- Honest-1 Auto Care Cottage Grove
5

They did a great job looking to see what the problem was. I was kept in the loop every step of the way.

Hi Hollie- thank you for trusting us with your vehicle! We're always happy to have great customers like you!

- Honest-1 Auto Care Cottage Grove
5

Great service, no pressure information regarding condition of my vehicle. Glad I found them.

Thank you for your kind words and 5 star review! We pride ourselves on just telling the truth and advising on what the options are so you can decide what's best for your own vehicle.

- Honest-1 Auto Care Cottage Grove
1

I certainly was a customer there. A hand full of times. Expensive!!

Hi Jared- we have no record of you ever being a customer here. Please contact Chris at 651-528-6226 so we can address your concerns.

- Honest-1 Auto Care Cottage Grove
5

These guys are great! Friendly/ fair pricing. Thorough and forthcoming with diagnosis. I'll be coming back unless they change to the dark side. No pressure to fix something that isn't broken!!! Nice...

Hey Tony- thank you for the 5 star review! We have no plans on changing to the dark side LOL!!!

- Honest-1 Auto Care Cottage Grove
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