I've used another Honest-1 location to service my car. I moved across town and felt comfortable with the brand. I was hoping that all honest-1 locations shared the same system and it would be seamless to continue my service. Ya know, the benefits of a franchise? I found out that they are all independently owned and operated so there isn't a benefit to being loyal to the brand or reputation. It was a bummer to find out that they didn't share records. However, I actually had a better experience at this location. They provide a full inspection of the vehicle including photos and recommendations without prompting. I found out that services I paid for at the other Honest-1 location were likely not performed and would need to be paid for again (no way to confirm this). I felt that the work here is high quality, very organized, and the staff is very knowledgeable and professional. I would continue to go to this location again. The pricing was fair, and I felt that I was being advised on how to care for my car. What could have been a negative experience (not their fault) was a chance for them to shine and prove their value. I feel they did that. I am giving them 5 stars based on my experience with this location. They went above and beyond during my appointment. Although I do wish that all Honest-1 locations were connected, that seems to be a larger issue that would be unfair to reduce this location's rating for, but is a real grievance.