Cottage Grove Auto Repair

I took a car there for a pre-purchase used car inspection. They were able to squeeze me in that morning and give me a really good analysis of the state of the car and immediate in your term maintenance I could expect if I purchased it. Price was reasonable The guy at the counter was friendly and they gave me photos and electronic report to support what they were saying. Don't know what more I can ask for

I have a 2009 vehicle and she is still running great because I go to Honest1.

I was able to get in on the same day. They were professional and fast.

I definitely felt welcomed and the service clerk was a great advisor in explaining what’s was happening to my vehicle. I appreciated how Luke was answering my questions and offer complementary beverages while I wait, and then offer a free car rental as long as I return it with a full tank of gas. Also, I like receiving my vehicle inspection link that not only informs me of the green, yellow, and red areas, but a description of what it is and why it is important.

First time visiting this shop and very happy with their service. Will be visiting again.

I recently had my car in for a bad fuel injector. I was leaving for vacation so I didn’t have time to work on it myself and wanted to come back to a running winter ride in case we got snow while we were away. I dropped it off and I quickly got a call confirming what was wrong with the car. Bad injector to be replaced with gasket kit, spark plugs, and oil change since the fuel most likely seeped past the rings into the oil below. Cool, I said go ahead. I was told there was an oil leak and they would go through and add dye to the system to see where it was coming from. I said go ahead. He said alright we will get to cleaning it and let you know what we find. I got a call back later the next day when the parts arrived to fix it and they said they were almost finished and wanted to see if I wanted to clean the carbon build up from the valves and I declined. I figured I may get around to it when I have time when we get back from vacation since I knew the car had high mileage already. No problem. I went to pick it up and I paid the tab and got my keys. Right away I noticed a check engine light and figured it would go away when I would drive it later that day on my way to work. I got it home and finished up my day before work and when I got out to my car I plugged in my code reader and found 5-6 new codes and was confused. Then I noticed the fuel smell. I went under the hood to find fuel around the intake and puddled on the drive way. WTH? I checked my work report they sent me and saw it said I deferred the oil leak test and cleaning? No I didn’t. That’s fine. They didn’t charge me, I don’t care . But my take away is the lack of care to test drive the car to make sure the symptoms are gone. The check engine light was on right when I left the shop. When I dropped the car off there was a different warning light (EPC light) on but no check engine light. How don’t you notice that? Now I called back and let them know I have fuel everywhere and am instructed to call a 1800 number on the work order and I can have it towed in and be reimbursed later. I said no thanks and called AAA to come and drop it off because now I have to take a Lyft to work. I got a call saying it was a different o ring than what they had worked on inside the intake which they weren’t going to charge me for. Well no duh. It should have been caught before and added to the bill, in my eyes… all of the injectors have to be aligned and reattached to the head with the intake upon reassembly, o rings could be snagged and damaged upon reassembly. Human error happens. I get that. It just started to snowball and inconvenience the customer when it could have been caught. Also of the 4 spark plugs they replaced, one of them was less than an hour old as anyone could tell but I was still charged $499 for 10 minutes of labor to swap four spark plugs which are easily accessible and like I said one of them was brand spanking new. I have never seen anything like that in my life. Lack of attention and follow up. The work has a warranty but other then me going back for that I wouldn’t think twice about not returning here. It is upsetting to not feel like you can not be taken care of in your local shop.

did a great job. just went for a tire repair and the car was fully inspected and added oil because it was low