Just a PSA for future customers, please consider getting a second opinion from other mechanic shops before letting Honest-1 touch your car! I've now had two experiences in which I've been over charged and quoted to replace parts that aren't necessary to fixing the car. Shop rate to work on a 2016 Chevy Cruze with 103,000 miles was 183$/hr and the mechanics seem to overcharge for parts. The mechanics here will also leave you feeling broke and powerless since they do not work with you to explain the problems or give you different options. They will say, "You need X done to your car and it will cost you Y". If you have no idea about engines this place will do its best to take advantage of unaware customers and make you replace things that are not necessary to the issue at hand.
Hi Brennan- we're very sorry you didn't have a good experience with us. As we advised you, we're happy to perform accurate diagnostics for you but you declined diagnostic testing and replaced parts on your own. We can't really help you if you decline our services. As Chris advised you, we don't have a fixed labor rate- it depends on a number of factors including type of vehicle and the nature of the repairs. If there is a problem with any of the work you did have us perform, please bring the vehicle back as we offer a 3 year/36,000 mile warranty and firmly stand behind all our recommendations and repairs. Thank you for taking the time to provide us feedback and have a great day!
- Honest-1 Auto Care Cottage Grove